Customer Survey | General Utilities – Heating Oil, Air Conditioning, HVAC and More

Leave us your feedback

Thank you for choosing General Utilities as your home comfort professional. We sincerely appreciate and value your business. We would like to ask if you could please take a moment to rate our performance so we can help make the customer experience continually better.

Customer Survey

Account Number*
0
First Name*
1
Last Name*
2
Email*
3
Would you recommend General Utilities to others?*
4
What can General Utilities do that would most improve their service?*
5
Customer Comments*
6
Category*
7
Was your General Utilities customer representative helpful?*
8
Customer Service Overall Rating:*
9
Did your sales person provide enough information to make an informed buying decision?*
10
Was he or she professional in appearance?*
11
Was a complete solution provided for your needs?*
12
Was the information provided in a timely manner?*
13
Were the terms of your contract explained to your satisfaction?*
14
Sales Overall Rating:*
15
Were you notified of your installation date in a timely manner?*
16
Did they complete the work in a timely manner?*
17
Did they keep a clean working environment?*
18
Did they provide adequate system training?*
19
Installation Overall Rating:*
20
21

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